Determinants of Mobile Commerce Adoption: A Study of University Students in Malaysia
Nurul Labanihuda Abdull Rahman , Shahizan Hassan , Farah Lina Azizan , Dahlia Ibrahim
Faculty of Business and Management, Universiti Teknologi MARA Perlis Branch, Arau Campus, Perlis
Universiti Utara Malaysia, Sintok, Kedah
Universiti Teknologi MARA Kedah Branch, Kedah
DOI: https://doi.org/10.35609/gcbssproceeding.2022.1(35)
Nowadays, mobile devices are important devices especially in business sectors and has led to the development of mobile commerce to engage in online transactions (Zheng, Men, Yang, & Gong, 2019). Mobile commerce has unique features compared to the e-commerce such as ubiquity, interactivity, localization services, and usage patterns (Wang, Ou, & Chen, 2019) In addition, M-commerce has important implications for service providers to construct effective services through key factors of m-commerce adoption in order to satisfy customers (Hsu & Yeh, 2018). According to Khalifa and Shen (2008), m-commerce covers a large number of services, including mobile financial services (m-banking, m-payment, and m-brokering), mobile shopping (m-retailing, m-ticketing, and m-auctions) and mobile entertainment (m-gaming, m-music, m-video, and m-betting). In Malaysia, m-commerce is still at the early stage and there is a limited number of studies on m-commerce in Malaysia (Krishna et al., 2017). Nevertheless, limited studies have scrutinized the relationship between university students and m-commerce applications, particularly in the aspect of transaction purposes.
Keywords: M-commerce; Technology Acceptance Model; Individual-Collectivism at Individual level; Perceived Ease of Use; Perceived Usefulness